Purpose of return visit:
1. Understand customer satisfaction and problems with indoor aquaculture projects.
2. Provide solutions and improvement suggestions.
Return visit process:
1. Arrive at the venue
We arrived at the client's indoor aquaculture farm on schedule.
Made a friendly greeting with the customer and reconfirmed the purpose of the return visit.
2. Observe and record
We took a close look at the layout of the indoor breeding facilities and the water environment.
Note that the temperature of the indoor environment is suitable, the PH value is stable, and the water circulation system is functioning normally.
The water is clear with no noticeable odors or contamination.
3. Talk and ask questions
In-depth communication with customers. The following questions were asked: a. How is the indoor farming project operating? b. Have you encountered any problems or challenges? c. How satisfied are you with product performance and service?
4. Feedback and suggestions
The customer expressed great satisfaction with our indoor aquaculture project.
He believes the equipment is of stable quality, powerful and easy to operate.
A number of recommendations were made, including the addition of automated monitoring systems and the provision of more detailed training materials.
5. Answer questions and suggestions
We provide detailed answers and suggestions to our customers' questions and suggestions.
The benefits of increased automated monitoring systems and the need to provide more comprehensive training support were highlighted.
6. Summarize and acknowledge
At the end of the return visit, we summarized the contents of the observations and exchanges.